BREXIT

From Friday 8th January we will not be shipping to UK for a short period of time. We hope to resume shipping as soon as possible and we're working very hard to do so. If you ordered from the UK before the 8th January please allow for delays. If you have any issues or questions please feel free to email us at info@biabellebeauty.com. Thank you for your patience. 

GENERAL

Q. What is the best way to contact you? 

The best way to contact us with a query is via our email info@biabellebeauty.com. Any DMs sent will be redirected to our email.

Q. How long does shipping take?

Check out our Shipping Page for all the latest Christmas info. Please allow for delays with shipping due to the Covid-19 crisis. Thank you for your support during this time. 

Q. My tracking link isn’t working.

If your tracking link isn’t working, try opening DPD.com in a new tab and inputting the tracking number manually and this should work.

Q. Christmas Gift Sets

Our Christmas Gift sets are now sold out online and in our Pop Up Shops. Unfortunately they will not be back in stock.  

Q. Do you ship internationally?

Yes, please see our shipping and returns page for our full list of countries that we ship to

Q. Is your packaging recyclable? 

Yes, all of our packaging is recyclable and environmentally friendly. This is very important to all of us at BiaBelle Beauty.

Q. Is BiaBelle Beauty Eco Aware?

Yes, not only is our packaging recyclable but so are our boxes we use for online deliveries along with our recyclable bubble wrap!

Q. Do you offer a discount to professionals / students?

Yes, we offer a 25% discount for Professional Makeup artists and 15% for Makeup students. You can email us at info@biabellebeauty.com for more information. Discount applies to BiaBelle cosmetics.

Q. How do I contact customer service?

We are here to help in any way we can to ensure you get the best service from BiaBelle Beauty. You can contact our customer care team at info@biabellebeauty.com  Please allow for up to 48 hours working days response time.

BIABELLE TAN

Q. Is the BiaBelle Self Tan Vegan Friendly?

Yes! Our Tan is 100% Vegan friendly and not tested on animals. It was developed and manufactured in Ireland.

Q. Is BiaBelle Tan safe to use during pregnancy? 

Yes, however we would always recommend a patch test first

Q. What is the best way to store my BiaBelle Tan?

You should always store your Tan standing upright and in a cool dry place. Keep out of sunlight. 

Q. Can I use BiaBelle Self Tan on my face? 

Yes, we recommend applying 10 minutes after moisturising your face for a more flawless finish

Q. How do I ensure to get the best Tan when applying?

Preparation is EVERYTHING! If you apply Tan to dry skin or skin that has just been exfoliated, the Tan will separate on the skin and can give that "scaley" affect (especially with the darker shades). You need ensure the skin is hydrated, moisturising every day before application, and do not shave or heavily exfoliate the same day as application. Shaving before application will open your pores and this could result in "spots" of Tan on your skin. If you must shave the same day, ensure to run cold water over the area shaved for a few seconds to help close the pores. 

Q. What is the best way to remove my BiaBelle Tan? 

Moisturising is key. Ensuring to moisturise your body at least once or twice a day while wearing the Tan will help greatly with a more even fade and will also prolong the life of the Tan. After day 2 we would recommend to lightly exfoliate every day in the shower to remove dead skin cells and then when you are ready to remove fully you can exfoliate properly. 

Q. What is the main recommendation you would give to get the perfect Tan application?

Moisturise! We cannot stress this enough, not moisturising in the lead up to application and while wearing the Tan is like driving a car with no wheels!

Q. Do you sell Spray Tan Solution?

Yes, we sell our Professional Spray Tan Solution for trade only. If you are interested in stocking our BiaBelle Spray Tan please contact accounts@biabellebeauty.com for more info.

BIABELLE MAKEUP

Q. Is BiaBelle Makeup Vegan friendly?

Yes, all our makeup is Vegan friendly and not tested on animals. All of our makeup is made in Europe. 

Q. Where is the BiaBelle makeup made? 

All BiaBelle makeup is made in Europe

BIABELLE LASHES

Q. What are the BiaBelle Lashes made from?

All of our lashes are faux mink and made from synthetic material

Q. How do I cut the lashes to the same size as my eye?

Cut the outer end of the lash with scissors as much as needed. Never cut the inside of the lash as this can make the lash lose its shape

Q. What is the best way to care for my BiaBelle lashes?

Head over to our YouTube channel for the best tips and tricks (BiaBelle Beauty Youtube Channel)

Q. Do the lashes come with glue?

DUO Glue is sold separately, click here to shop

Q. Can the lashes be reused?

Yes, all of our lashes can be reused up to 20 times if treated with care. Head over to our YouTube channel for more helpful information (BiaBelle Beauty Youtube)

STOCKISTS

Where can I buy BiaBelle products in shops? 

BiaBelle is stocked in shops all over Ireland & Northern Ireland. Click here for full list

How do I become a BiaBelle Stockist? 

Please contact accounts@biabellebeauty.com for more info

Can I become a stockist outside of Ireland? 

Absolutely, we would love to hear from you! Please contact us at accounts@biabellebeauty.com for more information